pkr398 Privacy Policy

1. Introduction

pkr398 ("pkr398", "we", "us", "our") operates an English-language online betting information and platform hub accessible at pkr398.cam. This Privacy Policy ("Policy") describes how we collect, process, store, share and protect personal data relating to users ("you", "your") who access or use the pkr398 website, mobile platform and associated services (collectively, the "Platform").

By registering an Account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, including name, CNIC number, email address, IP address and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, pkr398.
• "Data Processor" means a third party that processes Personal Data on behalf of pkr398 under a contractual agreement.
• "KYC" means Know Your Customer procedures used to verify a user's identity, age and payment method ownership.
• "Cookies" means small text files placed on your device by the Platform to store session and preference information.
• "AML" means Anti-Money Laundering compliance obligations applicable to the operator under its licence jurisdiction.
• "Account" means a registered user account on the pkr398 Platform.

3. Data We Collect

3.1 Registration Data

When you create an Account on pkr398, we collect the personal information you provide at registration, which typically includes:

• Full legal name as it appears on your national identity document.
• Date of birth (used for age verification — you must be 18 or above, or the higher minimum required by the operator's licence jurisdiction).
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and postal code.
• Valid email address and mobile phone number.
• Username and securely hashed account password.

3.2 KYC & Identity Verification Data

To comply with identity verification and AML requirements, we collect:

• A copy of your CNIC (Computerised National Identity Card), passport or other government-issued photo identification.
• Proof of residential address such as a utility bill or bank statement dated within the last 90 days.
• A selfie or liveness verification photograph, as required by our KYC provider.
• Payment method verification documentation (e.g., a screenshot of your mobile wallet registered to your name, or a bank account statement from HBL, UBL, Meezan Bank, Bank Alfalah or another institution).

3.3 Transaction Data

We record all financial transactions conducted through your Account, including deposit amounts in PKR, withdrawal requests, bonus credits, bet history and account balance movements. Transaction records are retained for compliance purposes as described in Section 7.

3.4 Technical & Usage Data

We automatically collect certain technical data when you access the Platform:

3.5 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence, including the content of your messages, timestamps and the resolution of your query. This data is used to resolve disputes, improve service quality and maintain an audit trail.

4. Data Processing

pkr398 processes your personal data for the following purposes:

• Account administration: Creating, maintaining and securing your Account, including password recovery and session management.
• Identity verification: Conducting KYC checks to confirm your age, identity and payment method ownership before processing withdrawals.
• Transaction processing: Facilitating PKR deposits and withdrawals through available payment methods, including those familiar to Pakistani users such as Easypaisa, JazzCash, Raast and bank transfers.
• Regulatory compliance: Meeting AML, counter-terrorism financing (CTF) and other legal obligations imposed by the operator's licence jurisdiction.
• Fraud prevention: Detecting and investigating suspicious activity, including duplicate accounts, bonus abuse and unauthorised access attempts.
• Customer support: Responding to queries, resolving disputes and providing assistance in English (Urdu may be available on request).
• Responsible gambling: Monitoring betting patterns to support responsible gambling interventions, including self-exclusion enforcement and limit management.
• Platform improvement: Analysing usage data to improve navigation, game selection, cashier performance and the overall user experience.
• Marketing communications: Sending promotional emails or notifications about offers, bonuses and new features — only where you have provided consent or where a legitimate interest applies, and always with an option to opt out.

5. Legal Basis for Processing

pkr398 processes your personal data on one or more of the following lawful bases, as applicable to each processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to at registration — including account management, bet settlement and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML and CTF requirements imposed by the operator's licence jurisdiction.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, responsible gambling monitoring and service improvement, where those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, affirmative consent. You may withdraw consent at any time by contacting our support team or adjusting your browser cookie settings.

6. Data Sharing & Third-Party Disclosure

6.1 Trusted Third-Party Processors

pkr398 shares personal data only with carefully selected third-party service providers who process data on our behalf under strict contractual confidentiality and data protection obligations. Categories of third-party processors include:

• KYC & Identity Verification Providers: To conduct automated and manual identity checks against your submitted documents.
• Payment Processing Partners: To facilitate PKR transactions through available deposit and withdrawal channels.
• Fraud Detection & AML Services: To screen transactions against financial crime databases and regulatory watchlists.
• Analytics Providers: To aggregate and analyse Platform usage data in a manner that does not identify individual users where possible.
• Customer Support Infrastructure: To operate live chat and ticketing systems used by our support team.

6.2 Regulatory & Legal Disclosures

pkr398 may disclose personal data to regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, a valid legal order or to protect the rights, safety or property of pkr398 or its users. We will endeavour to notify you of such disclosures where permitted by law.

6.3 No Sale of Personal Data

pkr398 does not sell, rent or trade your personal data to any third party for their own independent marketing or commercial purposes.

7. Data Retention

pkr398 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including compliance with legal, regulatory and audit requirements. The following general retention principles apply:

• Account Data: Retained for the duration of your active Account relationship plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements applicable under the operator's licence.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or the date of the last transaction, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years following the date of each transaction.
• Support Communications: Retained for a minimum of three (3) years from the date of the last communication, or longer if relevant to an ongoing dispute or legal proceeding.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter as evidence of the consent history.

Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

pkr398 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• HTTPS with 256-bit SSL/TLS encryption across all Platform communications.
• Secure, salted hashing of user passwords — plaintext passwords are never stored.
• Role-based access controls limiting data access to authorised personnel only.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Encrypted storage of sensitive KYC documents at rest.
• Two-factor authentication (2FA) options available to users for additional account security.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your browser or device when you visit the Platform. They allow the Platform to recognise your device, remember your preferences and gather usage statistics.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Clearing cookies will log you out of your current session. Your browser's help documentation will explain how to adjust cookie settings for your specific browser.

10. International Data Transfers

pkr398 operates in a global environment. Personal data collected from Pakistani users may be transferred to and processed in countries outside Pakistan where pkr398's infrastructure, third-party processors or service providers are located. These jurisdictions may have different data protection standards from those you are accustomed to.

Where personal data is transferred internationally, pkr398 takes steps to ensure that appropriate safeguards are in place, such as contractual data protection clauses with receiving parties, to provide a level of protection equivalent to the standards applied in the operator's licence jurisdiction.

11. Your Rights

Subject to applicable law and the operator's regulatory obligations, you have the following rights in respect of your personal data held by pkr398:

To exercise any of the rights above, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe. We may need to verify your identity before processing a rights request.

12. Minors & Age Verification

The pkr398 Platform is strictly intended for adults aged 18 years or above — or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect or process personal data from individuals below the applicable minimum age.

Age verification is conducted as part of the KYC process for all accounts. If pkr398 discovers that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. Any funds in such an Account will be handled in accordance with our regulatory obligations.

13. Third-Party Links & Services

The pkr398 Platform may contain references to third-party services, such as payment method providers familiar to Pakistani users. This Privacy Policy applies solely to data collected and processed by pkr398. pkr398 is not responsible for the privacy practices, data handling or content of any third-party service, platform or website.

When you use a third-party payment service to fund your Account — such as a mobile wallet or bank transfer — that provider's own privacy policy and terms of service will govern how they collect and handle your data. pkr398 encourages you to review those policies independently.

14. Policy Amendments

pkr398 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of how we handle your personal data.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pkr398 handles your personal data, please contact our support team using the details below:

For account closure or self-exclusion requests, please also visit our Responsible Gambling page or our Terms & Conditions.